I came in today for an oil service on my 2016 VW TIGUAN SEL 4MOTION with 4,100 miles... I had not been in the shop for about a year, yet, Tyler remembered me as if I was just there a few days before. We reviewed my service I requested regarding Liquid Moly w/Ceratec additive. Chris's video with the Liquid Moly rep. sold me on this product. After about a hour or so, Tyler informed me that my battery cranking amps were very low, wiper blades and cabin filter needing replacement. Tyler, Gloria are very professional, efficient and make your visit at the shop very comfortable, like you might be at home sitting on the couch. Not much more to say when they both give you a 5 star service.