As the title says this was my 2nd time coming in. My 1st experience, when they had recently opened their shop, left a bad taste to say the least, HOWEVER, this 2nd time I couldn't have been happier! I had a 3" SS TBE put on back in June 2011 to fix some issues I was having and although it took a little longer than expected, it was def worth the wait! The exhaust is a little louder than I care for but all in all I love it. The only reason I'm giving 4.5/5 is because the muffler would sometimes rattle against the heat shield in the back but since I moved to IA, it's not like I could take it back for them to fix. It was an easy fix though.