Awful products, worse customer service. Purchased 2 of their 1.8t coolant flanges as well as a downpipe. After both coolant flanges poured coolant due to a manufacturing defect I found that the downpipe had a large hole at the weld. After voicing my complaint via email and phone “Brian” informed me that they wouldn’t accept returns on the coolant flange because “according to the terms of our website our products aren’t guaranteed to work as factory and may not function properly. It’s our customers responsibility to test each of our products.” He informed me that they were aware of the problems with the downpipes but I would need to cover the shipping and an “exchange fee of 10%” to get a replacement. I posted a review of each of these products on their website but neither is visible. Seems only positive reviews are accepted on their site. Shady business from a shady company.
Hello David, This is the first I am hearing about a defect in our cooling hose flange. Are you reporting both coolant flanges didn’t work? please email me email@example.com I would be happy to issue a full refund for everything.