no returns on defective items. purchased a spulen coilover kit for my jetta gli mk6 . after installed , start start having so many issues from drivers side, after 1 day , asked them for help explaining what have happened . they didnt help and told me no returns because item was already installed. how in the hell i was supposed to know the coilover kit was deffective without installing it? it was the biggest frustration of my life, and i was in so much stress n my job because of this. installed n a proffesional experienced european shop. also tried to add tue review n their website but they removed. oviously they dont whant you to see the bad reviews!!! BEWARE. porr customer service. I do not recommend their spulen products. poor customer service. i hate this people.